The HIT Communications support team can help with PBX extensions, call quality and connectivity, integrations, and related platform issues.

Contact us

Phone / WhatsApp

(11) 3811-8400 (11) 3811-8400

(11) 2397-0000 (11) 2397-0000

Customer Portal

Open, track, and close tickets via the portal:

portalv2.hittelco.com:8095

If you don't have portal access, contact us by phone or WhatsApp to receive your login and password.

Priority levels

Priority	Description	MTTR	Hours
P1 – Critical	System down, no calls	4h	24x7
P2 – High	Main feature affected	8h	24x7
P3 – Medium	Minor issue, no critical impact	12h	24x7
P4 – Low	Query, suggestion, or enhancement	16h	24x7

Our approach

We value every customer. P1 and P2 issues receive immediate support so you can get back to work quickly. P3 and P4 requests matter too—we reply within the times in the table and keep working the queue. On Sundays and public holidays we stay engaged the same way: we watch the queue, act on new information, and reach out proactively so your request keeps moving forward.

Business Hours

24 hours × 7 days per week

Before opening a ticket, review the FAQ for extension passwords, public IP checks, audio quality, and external dialing (E.164).

Technical Support