Optional setup in other applications

This is an optional step for teams that want to change in which Salesforce application HIT Phone is displayed.

Step-by-step

Lightning Experience app list

What the image shows: Lightning Experience app list with the row action menu to edit the selected app

Search terms: Lightning App Manager · app list · edit app · service console

Utility items section of the app

What the image shows: app settings sidebar with Utility Items selected and the Add Utility Item button

Search terms: utility items · desktop only · add utility item

Open CTI Softphone selection

What the image shows: utility item picker filtered by CTI with Open CTI Softphone available

Search terms: CTI · open CTI softphone · add utility item search

Set label to HIT Phone and adjust size/dimensions as needed.
Save and confirm HIT Phone is available in the bottom-left area of the selected application.

CTI utility item properties

What the image shows: CTI utility item properties panel with label, dimensions, and start automatically option

Search terms: utility item label · panel width height · start automatically · utility item properties