3. Call Center configuration — HIT Communications Docs

Products

Phone
Contacts
Making and receiving calls
Active call controls
Unlink account

Web & Teams App

Product Overview
Download on Microsoft Teams
Teams Step 1 — Apps
Teams Step 2 — Search
Teams Step 3 — Add
Download via Browser
Web Step 1 — Open AppSource
Web Step 2 — Search HIT
Web Step 3 — Select App
Web Step 4 — Get It Now

Installation on the phone
Dialing and calls
Call transfer
Group calls
Notes

Installation
Startup With Windows
Initial Screen
Add Account
Application Settings

Salesforce Installation

HIT Manager prerequisite
Salesforce package import
Call Center configuration
First access to HIT Phone Salesforce
Optional setup in other applications

Multi-branch — Azure AD Groups

Introduction and Why It Is Needed
Preparation
Creating the Groups
Assign Owners and Members
Finalize and Repeat Process
Manage Users

Apply the Update
Login Again
Complete Login
Confirm the Final Window

Installation (Admins)

Install and pin the app
Grant permissions

Installation (Per Computer)

Install the Windows module
Register an extension

Remove and republish HIT Phone

Dashboard
Analytics
Users
Extensions
Call Queue
Telephony
Administration
Integrations
IVR Flow
Operator Panel
Call Center (Agent)
Call Center (Report)

Extensions
Audio Conference And Call Forwarding
Queues Holidays Satisfaction DIDs
IVR Flow
Audit
Audio Billing Schedules
Features Contacts Music On Hold
Operator Panel

Integrations

Objective and Key Considerations
Step 0 — Approve Uninstalled Connected Apps Permission
Step 1 — Access Integration URL
Step 2 — Admin Account Login
Step 3 — Authorize Connected App in Salesforce
Step 4 — Resend Configuration
Official Reference and Technical Support

Teams x HIT PABX — Office 365 Admin

Prerequisites and notes
Change SBC SIP TLS port
Environment and Teams module setup
Office365 routing rules
User configuration

Support & Operations

Frequently Asked Questions Technical Support

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Ask our AI assistant and get answers grounded in the official documentation.

DocsHIT PhoneSalesforce Installation3. Call Center configuration

2. Salesforce package import

4. First access to HIT Phone Salesforce

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Last updated: Jun 22, 2026

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