Audio Conference And Call Forwarding

Audio conference registration

To create conference rooms, click the Audio Conference icon.

New: in the left-side menu. A screen will open to register the following fields:
Conference Number: number that will be dialed to access the conference room.
Conference Description: conference room identification.
Responsible: name of the person responsible for the conference room.
Responsible Password: password of the person responsible for the conference room.
Participant Password: participants' room password.
Date: date when the conference room will be available.
Time: time when the conference room will be available.
Number of Participants: number of participants who will join the conference.

In the List menu, you can view, edit, and delete created conference rooms.

Audio conference registration in HIT Manager

What the image shows: audio conference registration screen with required room fields

Search terms: Audio Conference · New · conference number

To register forwarding rules, click the Call Forwarding icons.

New: in the left-side menu. A screen will open to register the following fields:
Name: call-forwarding rule name.
Origin Type: call origin type (e.g., queue, IVR, and others).
Origin: call origin name (e.g., queue name, IVR, and others).
Destination Type: call destination type (e.g., queue, IVR, and others).
Destination: call destination name (e.g., queue, IVR, and others).
Time Condition: time condition for forwarding activation (example: outside business hours, holidays, etc.).

In the List menu, you can view, edit, and delete created time conditions.

Call forwarding in HIT Manager

What the image shows: call-forwarding screen with access to register new rules

Search terms: Call Forwarding · origin type · time condition