# HIT Communications Docs

> Official technical documentation for HIT Manager V2 and the HIT Communications unified communications platform (telephony, call center, IVR, analytics, administration).

## Locales
The same page paths exist in Portuguese, English, and Spanish; only the copy differs.
- [pt-br](https://docs.hitcommunications.com/pt-br/)
- [pt-pt](https://docs.hitcommunications.com/pt-pt/)
- [es-co](https://docs.hitcommunications.com/es-co/)
- [es-mx](https://docs.hitcommunications.com/es-mx/)
- [es-es](https://docs.hitcommunications.com/es-es/)
- [es-pa](https://docs.hitcommunications.com/es-pa/)
- [en-us](https://docs.hitcommunications.com/en-us/)

The index below lists English (`en`) URLs with titles and descriptions from front matter; swap the locale prefix for `pt` or `es` to read the same pages in other languages.

## HIT Phone
### User Manual — HIT Phone
- [User Manual — HIT Phone](https://docs.hitcommunications.com/en/hit-phone-user-manual): HIT Phone (Teams) user manual covering the main day-to-day flows.
- [Phone](https://docs.hitcommunications.com/en/hit-phone-user-manual/phone): Extension status, making calls, starting a conference, do not disturb, and home screen features.
- [Contacts](https://docs.hitcommunications.com/en/hit-phone-user-manual/contacts): Access contacts, contact actions, and how to add new contacts.
- [Making and receiving calls](https://docs.hitcommunications.com/en/hit-phone-user-manual/making-and-receiving): What happens when you place a call and when you receive a call.
- [Active call controls](https://docs.hitcommunications.com/en/hit-phone-user-manual/active-call-controls): In-call controls, hold, add participants, transfer, and conferences.
- [Unlink account](https://docs.hitcommunications.com/en/hit-phone-user-manual/unlink-account): How to unlink your account to use HIT Phone with a different Teams user.

### HIT Phone Store — Web and App
- [HIT Phone Store — Web and App](https://docs.hitcommunications.com/en/hit-phone-loja-web-app): General manual for the HIT Phone app on Teams and Web.
- [Product Overview](https://docs.hitcommunications.com/en/hit-phone-loja-web-app/product-overview): Summary of the HIT Phone solution and update.
- [Download on Microsoft Teams](https://docs.hitcommunications.com/en/hit-phone-loja-web-app/teams-installation): Introduction to the installation flow inside Teams.
- [Teams Step 1 — Apps](https://docs.hitcommunications.com/en/hit-phone-loja-web-app/teams-step-1-apps): Open the apps menu in Microsoft Teams.
- [Teams Step 2 — Search](https://docs.hitcommunications.com/en/hit-phone-loja-web-app/teams-step-2-search): Search for HIT Phone in the apps catalog.
- [Teams Step 3 — Add](https://docs.hitcommunications.com/en/hit-phone-loja-web-app/teams-step-3-add): Select the app and click add.
- [Download via Browser](https://docs.hitcommunications.com/en/hit-phone-loja-web-app/web-installation): Introduction to the installation flow via AppSource.
- [Web Step 1 — Open AppSource](https://docs.hitcommunications.com/en/hit-phone-loja-web-app/web-step-1-open-appsource): Access the Microsoft app store.
- [Web Step 2 — Search HIT](https://docs.hitcommunications.com/en/hit-phone-loja-web-app/web-step-2-search-hit): Search for HIT Communications on AppSource.
- [Web Step 3 — Select App](https://docs.hitcommunications.com/en/hit-phone-loja-web-app/web-step-3-select-app): Select the HIT Communications app.
- [Web Step 4 — Get It Now](https://docs.hitcommunications.com/en/hit-phone-loja-web-app/web-step-4-get-now): Complete the installation with the Get it now option.

### HIT Phone Mobile
- [HIT Phone Mobile](https://docs.hitcommunications.com/en/hit-phone-mobile): Installation and usage of the HIT Phone Android app.
- [Installation on the phone](https://docs.hitcommunications.com/en/hit-phone-mobile/installation): First permissions, ID authentication, Push STUN ICE, SIP sign-in and background battery.
- [Dialing and calls](https://docs.hitcommunications.com/en/hit-phone-mobile/usage-dialing): Numeric keypad, local, national and international dialing.
- [Call transfer](https://docs.hitcommunications.com/en/hit-phone-mobile/usage-transfer): Attended and blind transfer via keypad or Options menu.
- [Group calls](https://docs.hitcommunications.com/en/hit-phone-mobile/usage-group): Add participants during a call up to four users per conversation.
- [Notes](https://docs.hitcommunications.com/en/hit-phone-mobile/observations): Device contacts, custom ringtone, dark mode and support.

### HIT Phone Windows — Installation and Configuration
- [HIT Phone Windows — Installation and Configuration](https://docs.hitcommunications.com/en/hit-phone-windows-v2): Manual for installing and configuring HIT Phone for Windows.
- [Installation](https://docs.hitcommunications.com/en/hit-phone-windows-v2/installation): Install the HIT Phone executable on Windows.
- [Startup With Windows](https://docs.hitcommunications.com/en/hit-phone-windows-v2/startup-with-windows): Enable HIT Phone to start automatically with Windows.
- [Initial Screen](https://docs.hitcommunications.com/en/hit-phone-windows-v2/initial-screen): Dialing guidance and keypad controls on the main screen.
- [Add Account](https://docs.hitcommunications.com/en/hit-phone-windows-v2/add-account): Link organizational account credentials in HIT Phone.
- [Application Settings](https://docs.hitcommunications.com/en/hit-phone-windows-v2/application-settings): Recommended HIT Phone parameter configuration.

### HIT Phone Salesforce — Installation
- [HIT Phone Salesforce — Installation](https://docs.hitcommunications.com/en/hit-phone-salesforce-installation): HIT Phone Salesforce installation and configuration guide.
- [1. HIT Manager prerequisite](https://docs.hitcommunications.com/en/hit-phone-salesforce-installation/hitmanager-prerequisite): Associate extensions and emails before Salesforce installation.
- [2. Salesforce package import](https://docs.hitcommunications.com/en/hit-phone-salesforce-installation/salesforce-package-installation): Install the HIT Phone Salesforce package in the customer org.
- [3. Call Center configuration](https://docs.hitcommunications.com/en/hit-phone-salesforce-installation/call-center-configuration): Fill Web Code, Secret and add users for HIT Phone Salesforce.
- [4. First access to HIT Phone Salesforce](https://docs.hitcommunications.com/en/hit-phone-salesforce-installation/first-access): Open the app and validate visibility in Salesforce footer.
- [5. Optional setup in other applications](https://docs.hitcommunications.com/en/hit-phone-salesforce-installation/optional-utility-bar-setup): Add HIT Phone to utility bar in other Salesforce apps.

### HIT Phone Multi-branch — Azure AD Groups
- [HIT Phone Multi-branch — Azure AD Groups](https://docs.hitcommunications.com/en/hit-phone-multifilial-azure-ad): Manual for configuring per-branch groups in Azure AD.
- [Introduction and Why It Is Needed](https://docs.hitcommunications.com/en/hit-phone-multifilial-azure-ad/introduction-and-why-needed): Branch context and associating users with groups.
- [Preparation](https://docs.hitcommunications.com/en/hit-phone-multifilial-azure-ad/preparation): Required permissions before creating groups.
- [Creating the Groups](https://docs.hitcommunications.com/en/hit-phone-multifilial-azure-ad/create-groups): Create per-branch groups with a naming standard.
- [Assign Owners and Members](https://docs.hitcommunications.com/en/hit-phone-multifilial-azure-ad/assign-owners-and-members): Define owners and members for each branch group.
- [Finalize and Repeat Process](https://docs.hitcommunications.com/en/hit-phone-multifilial-azure-ad/finalize-and-repeat): Complete configuration and repeat for all branches.
- [Manage Users](https://docs.hitcommunications.com/en/hit-phone-multifilial-azure-ad/manage-users): Add and remove users from groups after creation.

### HIT Phone — Update v1.0.39
- [HIT Phone — Update v1.0.39](https://docs.hitcommunications.com/en/hit-phone-update-v1-0-39): Reactivation guide after updating to version 1.0.39.
- [Apply the Update](https://docs.hitcommunications.com/en/hit-phone-update-v1-0-39/apply-update): Scenarios for applying the update with the machine on or off.
- [Login Again](https://docs.hitcommunications.com/en/hit-phone-update-v1-0-39/login-again): Re-authenticate after update to grant permissions.
- [Complete Login](https://docs.hitcommunications.com/en/hit-phone-update-v1-0-39/complete-login): Confirm final step to complete authentication successfully.
- [Confirm the Final Window](https://docs.hitcommunications.com/en/hit-phone-update-v1-0-39/confirm-window): Final confirmation and returning to using HIT Phone.

## HIT Teams
### HIT Phone — Organization deployment (administrators)
- [HIT Phone — Organization deployment (administrators)](https://docs.hitcommunications.com/en/hit-teams-install-admin): Teams global policy pinned app and tenant-wide permission consent.
- [Install and pin the app](https://docs.hitcommunications.com/en/hit-teams-install-admin/install-pin-app): Teams app setup policies Global policy pinned apps HIT Phone.
- [Grant permissions](https://docs.hitcommunications.com/en/hit-teams-install-admin/grant-permissions): Microsoft consent Windows module admin permissions missed-call notifications.

### HIT Phone — Installation on the computer (users)
- [HIT Phone — Installation on the computer (users)](https://docs.hitcommunications.com/en/hit-teams-install-computer): Windows desktop module, Microsoft sign-in and extension registration in Teams.
- [Install the Windows module](https://docs.hitcommunications.com/en/hit-teams-install-computer/install-module): Open HIT Phone in Teams download the installer run it locally and complete Microsoft sign-in.
- [Register an extension](https://docs.hitcommunications.com/en/hit-teams-install-computer/register-extension): Settings extension and password Disconnect to change extension.

### HIT Teams — App update
- [HIT Teams — App update](https://docs.hitcommunications.com/en/hit-teams-app-update): Quick guide to remove the HIT Phone app in Teams and add it again with the updated version.
- [Remove and republish HIT Phone](https://docs.hitcommunications.com/en/hit-teams-app-update/remove-and-republish-hit-phone): Step-by-step to delete the app in Microsoft Teams Admin Center and publish the new version again.

## HIT Manager
### Overview
- [Overview](https://docs.hitcommunications.com/en/hitmanager-v2): Introduction to HIT Manager V2 and its documentation.
- [Dashboard](https://docs.hitcommunications.com/en/hitmanager-v2/dashboard): Overview of the HIT Manager V2 main dashboard.
- [Analytics](https://docs.hitcommunications.com/en/hitmanager-v2/analytics): Reports and performance analysis for your call center.
- [Users](https://docs.hitcommunications.com/en/hitmanager-v2/users): User management and permissions in HIT Manager V2.
- [Extensions](https://docs.hitcommunications.com/en/hitmanager-v2/extensions): Configure and manage SIP extensions in HIT Manager V2.
- [Call Queue](https://docs.hitcommunications.com/en/hitmanager-v2/queue): Configure and manage call queues for customer service.
- [Telephony](https://docs.hitcommunications.com/en/hitmanager-v2/telephony): SIP trunk configuration and call routing.
- [Administration](https://docs.hitcommunications.com/en/hitmanager-v2/administration): System-wide settings and global parameters for HIT Manager V2.
- [Integrations](https://docs.hitcommunications.com/en/hitmanager-v2/integrations): Connect HIT Manager V2 with CRMs, helpdesks, and external systems.
- [IVR Flow](https://docs.hitcommunications.com/en/hitmanager-v2/ivr-flow): Design interactive voice response flows with the visual editor.
- [Operator Panel](https://docs.hitcommunications.com/en/hitmanager-v2/operator-panel): Real-time supervisor control panel for monitoring agents and calls.
- [Call Center (Agent)](https://docs.hitcommunications.com/en/hitmanager-v2/call-center-agent): Agent guide — how to manage calls from the agent panel.
- [Call Center (Report)](https://docs.hitcommunications.com/en/hitmanager-v2/call-center-report): Call center reports — productivity, service level, and queue analysis.

### HIT Manager V1 User Manual
- [HIT Manager V1 User Manual](https://docs.hitcommunications.com/en/hitmanager-v1-user-manual): Overview of the HIT Manager user manual.
- [Extensions](https://docs.hitcommunications.com/en/hitmanager-v1-user-manual/extensions): Extension and extension-group registration.
- [Audio Conference And Call Forwarding](https://docs.hitcommunications.com/en/hitmanager-v1-user-manual/audio-conference-and-call-forwarding): Configure conference rooms and call-forwarding rules.
- [Queues Holidays Satisfaction DIDs](https://docs.hitcommunications.com/en/hitmanager-v1-user-manual/queues-holidays-satisfaction-dids): Queue setup and auxiliary registrations for holidays, surveys, and DIDs.
- [IVR Flow](https://docs.hitcommunications.com/en/hitmanager-v1-user-manual/ivr-flow): Visual creation of interactive inbound call flows.
- [Audit](https://docs.hitcommunications.com/en/hitmanager-v1-user-manual/audit): Configure monitoring, recording, auditor groups, and auditors.
- [Audio Billing Schedules](https://docs.hitcommunications.com/en/hitmanager-v1-user-manual/audio-billing-schedules): Audio upload, billing rates, business hours, and time conditions.
- [Features Contacts Music On Hold](https://docs.hitcommunications.com/en/hitmanager-v1-user-manual/features-contacts-music-on-hold): Feature codes, contacts, and music on hold management.
- [Operator Panel](https://docs.hitcommunications.com/en/hitmanager-v1-user-manual/operator-panel): Extension statuses, filters and operational actions.

## Integrations
### HIT Manager & Salesforce Integration Manual
- [HIT Manager & Salesforce Integration Manual](https://docs.hitcommunications.com/en/salesforce-integration): Activation manual for HIT Manager and Salesforce OAuth 2.0 integration.
- [Objective and Key Considerations](https://docs.hitcommunications.com/en/salesforce-integration/objective-considerations): Objective, integration boundaries, and key considerations.
- [Step 0 — Approve Uninstalled Connected Apps Permission](https://docs.hitcommunications.com/en/salesforce-integration/step-0-permission): Grant required permission before starting integration.
- [Step 1 — Access Integration URL](https://docs.hitcommunications.com/en/salesforce-integration/step-1-access-url): Start OAuth authorization flow from CRM menu.
- [Step 2 — Admin Account Login](https://docs.hitcommunications.com/en/salesforce-integration/step-2-admin-login): Sign in with admin account and handle first login failure.
- [Step 3 — Authorize Connected App in Salesforce](https://docs.hitcommunications.com/en/salesforce-integration/step-3-authorize-connected-app): Authorize HIT Manager app in Connected Apps OAuth Usage.
- [Step 4 — Resend Configuration](https://docs.hitcommunications.com/en/salesforce-integration/step-4-resend-configuration): Resend configuration to complete integration activation.
- [Official Reference and Technical Support](https://docs.hitcommunications.com/en/salesforce-integration/official-reference-support): Official Salesforce reference and HIT technical support.

### Microsoft Teams x HIT PABX Integration (Office365 Admin)
- [Microsoft Teams x HIT PABX Integration (Office365 Admin)](https://docs.hitcommunications.com/en/teams-hit-pabx-office365-admin): Administrator guide to configure Teams integration with HIT PABX in Office365.
- [Prerequisites and notes](https://docs.hitcommunications.com/en/teams-hit-pabx-office365-admin/prerequisites-notes): Project assumptions, version notes, and key checks before configuration.
- [Change SBC SIP TLS port](https://docs.hitcommunications.com/en/teams-hit-pabx-office365-admin/change-sbc-sip-tls-port): Update SIP signaling port for the SBC in Microsoft Teams admin center.
- [Environment and Teams module setup](https://docs.hitcommunications.com/en/teams-hit-pabx-office365-admin/environment-and-module-setup): Technical requirements and MicrosoftTeams PowerShell module installation.
- [Office365 routing rules](https://docs.hitcommunications.com/en/teams-hit-pabx-office365-admin/office365-routing-rules): Commands for connection, PSTN gateway, voice routes, policies, dial plan, and validation.
- [User configuration](https://docs.hitcommunications.com/en/teams-hit-pabx-office365-admin/user-configuration): Enable users for Direct Routing, voice policy, dial plan, and validation.

## Support & Operations
### FAQ
- [FAQ](https://docs.hitcommunications.com/en/faq): PBX technical support, voice quality, and network — frequently asked questions (HIT Communications).

### Technical Support
- [Technical Support](https://docs.hitcommunications.com/en/support): How to reach the HIT Communications support team for PBX, voice, and platform issues.